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LIVE Workshop
Fix Client Delivery
The fastest way to build a legal team that solves problems & keeps clients happy.
Train your team to think, solve & communicate like pros—without doing it all yourself.
In just one session, you’ll get the system, tools, and rollout plan to upgrade your staff’s EQ, problem-solving, and delivery—so your firm stops relying on you for everything.
Register Now
Why You’re Still the Bottleneck (Even With a Team)
You’ve got staff. You’ve got systems.
But when it comes to delivering real client results—you’re still doing the heavy lifting.
Sound familiar?
You’re dragged into file reviews because no one thinks things through properly.
Staff come to you with problems—not solutions.
Matters get delayed or change direction, and clients lose trust.
Even when you “win,” clients aren’t happy—and you’re the one who has to fix it.
It’s not just frustrating. It’s a growth killer.
Hiring more people won’t fix this.
You need a team that can think, communicate, and deliver without you in every detail.
What You’ll Walk Away With
By the end of this workshop, you’ll have:
A simple, proven system to train your staff in problem-solving, client communication, and consistent delivery.
Templates, scripts, and briefing tools you can roll out immediately.
The confidence to delegate without worrying what’s being missed.
A path to real leverage—where your team can think, communicate, and act without you in every detail.
Within 30 days, you’ll start to see:
Fewer “What do I do now?” questions.
Clients saying, “That actually makes sense now.”
Internal reviews that feel collaborative, not like firefighting.
Positive feedback on client calls you didn’t attend.
Clear signs of momentum—and belief that scaling is possible.
Who This Is For
Law firm owners with 2–10 staff who are tired of fixing sloppy delivery.
Principal lawyers who want their team to handle client matters without daily supervision.
High-performing lawyers frustrated their team can’t match their standards (yet).
Why You’re Still the Bottleneck (Even With a Team)
You’ve got staff. You’ve got systems.
But when it comes to delivering real client results—you’re still doing the heavy lifting.
Sound familiar?
You’re dragged into file reviews because no one thinks things through properly.
Staff come to you with problems—not solutions.
Matters get delayed or change direction, and clients lose trust.
Even when you “win,” clients aren’t happy—and you’re the one who has to fix it.
It’s not just frustrating. It’s a growth killer.
Hiring more people won’t fix this.
You need a team that can think, communicate, and deliver—without you in every detail.
Workshop Details
Date: Tuesday, 20th May 2025
Time:
Singapore (SGT): 9:00 AM
Sydney (AEST): 11:00 AM
Auckland (NZT): 1:00 PM
Location: 100% Online (link provided after registration)
Recording: Can’t attend live? You’ll get full access to the replay within 24 hours.
Investment: $30 USD
Here’s What We’ll Cover
Mindset shift from lawyer to team builder.
The 1:2:1 Framework and coaching script when staff asks for help.
How to develop a problem solving culture within your team including the Problem Solving Culture Playbook and Launch Pack.
How to effectively delegate including the BRIEF model framework.
The Team Capability Snapshot™ – See who’s strong, who needs help, and who’s ready to lead.
The Difficult Conversations Playbook – Framework for handling unhappy clients - fee pushback, service complaint, or missed deadline. Learn a clear way to respond without getting defensive or reactive.
Client and Matter Onboarding tools – Stop misaligned expectations before they start. Use our onboarding
script to clarify process, pricing, and “how this is going to go.”Milestone updates that calm client nerves - Learn when and how to communicate progress — so clients feel in
the loop and don’t micromanage.End strong: close the job, get paid, and ask for feedback - Wrap matters cleanly with a 3-step checklist that reinforces professionalism and opens the door to repeat business.
The 90-Day Implementation Plan – Your roadmap to roll it all out firm-wide without overwhelm.
Live Implementation Jam – You’ll build your version live with my support.
Live Chat Q&A – Real-time answers to your real team issues.
You’ll Also Get These Bonuses (They’re Worth It Alone)
Bonus #1: The Difficult Conversations Script Pack
Bonus #2: The Client Satisfaction Checklist™
Bonus #3: The 90-Day Rollout Plan
Bonus #4: Lifetime Access to the Workshop Recording
Bonus #5: 20-Minute Post-Workshop Strategy Call.
If you want a team that thinks clearly, speaks confidently, and delivers without you…
this is how you build it.
📉
Register Now
LIVE Workshop
Fix Client Delivery
The fastest way to build a legal team that solves problems & keeps clients happy.
Train your team to think, solve & communicate like pros—without doing it all yourself.
In just one session, you’ll get the system, tools, and rollout plan to upgrade your staff’s EQ, problem-solving, and delivery—so your firm stops relying on you for everything.
Why You’re Still the Bottleneck (Even With a Team)
You’ve got staff. You’ve got systems.
But when it comes to delivering real client results—you’re still doing the heavy lifting.
Sound familiar?
You’re dragged into file reviews because no
one thinks things through properly.
Staff come to you with problems—not solutions.
Matters get delayed or change direction, and clients lose trust.
Even when you “win,” clients aren’t happy—and you’re the one who has to fix it.
It’s not just frustrating. It’s a growth killer.
Hiring more people won’t fix this.
You need a team that can think, communicate, and deliver—without you in every detail.
What You’ll Walk Away With
By the end of this workshop, you’ll have:
A simple, proven system to train your staff in problem-solving, client communication, and consistent delivery.
Templates, scripts, and briefing tools you can roll out immediately.
The confidence to delegate without worrying what’s being missed.
A path to real leverage—where your team can think, communicate, and act without you in every detail.
Within 30 days, you’ll start to see:
Fewer “What do I do now?” questions.
Clients saying, “That actually makes sense now.”
Internal reviews that feel collaborative, not like firefighting.
Positive feedback on client calls you didn’t attend.
Clear signs of momentum—and belief that scaling is possible.
Who This Is For
Law firm owners with 2–10 staff who are tired of fixing sloppy delivery.
Principal lawyers who want their team to handle client matters without daily supervision.
High-performing lawyers frustrated their team can’t match their standards (yet).
Why You’re Still the Bottleneck (Even With a Team)
You’ve got staff. You’ve got systems.
But when it comes to delivering real client results—you’re still doing the heavy lifting.
Sound familiar?
You’re dragged into file reviews because no one thinks things through properly.
Staff come to you with problems—not solutions.
Matters get delayed or change direction, and clients lose trust.
Even when you “win,” clients aren’t happy—and you’re the one who has to fix it.
It’s not just frustrating. It’s a growth killer.
Hiring more people won’t fix this.
You need a team that can think, communicate, and deliver—without you in every detail.
Workshop Details
Date: Thursday, 8th May 2025
Time:
Singapore (SGT): 9:00 AM
Sydney (AEST): 11:00 AM
Auckland (NZT): 1:00 PM
Location: 100% Online (link provided after registration)
Recording: Can’t attend live? You’ll get full access to the replay within 24 hours.
Investment: $100 USD
Here’s What We’ll Cover
The ILAR Framework – A simple legal problem-solving structure your team can follow on any matter.
The Legal Briefing Template – Help staff deliver work you trust.
The Problem Breakdown Tool – Train your team to spot assumptions and slow down before they mess up.
The Team Capability Snapshot™ – See who’s strong, who needs help, and who’s ready to lead.
The Client Interview Question Bank – Equip staff to ask smarter questions and uncover what really matters to your clients.
The Communication Flowchart – Help your team manage expectations and reduce complaints.
The Satisfaction Touchpoint Checklist™ – Know what to say, when, to keep clients happy from start to finish.
The Difficult Conversations Playbook – Scripts for fee surprises, delays, unhappy clients—and how to keep things calm.
The 90-Day Implementation Plan – Your roadmap to roll it all out firm-wide without overwhelm.
Live Implementation Jam – You’ll build your version live with my support.
Live Chat Q&A – Real-time answers to your real team issues.
You’ll Also Get These Bonuses (They’re Worth It Alone)
Bonus #1: The Difficult Conversations Script Pack
Bonus #2: The Client Satisfaction Checklist™
Bonus #3: The 90-Day Rollout Plan
Bonus #4: The Team Capability Snapshot Tool
Bonus #5: Lifetime Access to the Workshop Recording
Bonus #6: 20-Minute Post-Workshop Strategy Call.